What information do we collect?

ITRadiant provides various solutions to its Individual Customers who purchase its products. ITRadiant collects Personal Data from Individual Customers when they purchase its services, register with our website, log-in to their account, complete surveys, request information or otherwise communicate with us. For example, ITRadiant individual customers may choose to seek live support or post to a message board.

The Personal Data that we collect may vary based on the Individual Customer’s interaction with our website and request for our services. As a general matter, ITRadiant collects the following types of Personal Data from its Individual Customers.

Generally, ITRadiant collects Personal Data from its Individual Customers such as contact details (e.g., name, work email address, work mailing address, work telephone number, title and company name) and payment information (e.g. credit card or bank account information). Furthermore, customers have the option to log in to their accounts online and use a live support feature to request services; any data provided through this method will also be collected by us.

Whenever you access or interact with our ITRadiant website, we and any third parties providing services such as Google Analytics or content may collect certain data from you automatically.

This data may include, but is not limited to, the type of web browser and operating system you’re using, the URL or advertisement that directed you to our website, what search terms you used that led to the site, which parts of the website were visited, which links were clicked on, what pages and content were seen for how long, other related info such as how fast content was loaded or downloaded and how long visitors stayed on certain pages. Additionally, this communication between browsers and websites often includes other data.

We can combine the data collected by our automatic logging system with other information we have about you. This is done for the purpose of enhancing services, marketing, analytics, and website features. When people use our services online, their IP address and browser type will be recorded. However, it is possible to visit our site without having to reveal your identity.

What do we use your information for? 

We may link a customer’s IP address and web browser type to them. Additionally, if someone contacts us through our website for additional information, we will collect their contact details (as previously discussed) and any other information they submit. The data we receive from individual customers is used for selling them products and services, managing transactions, invoicing, renewals, and other operations associated with providing products and services to the individual customer.

We collaborate with, or may in the future collaborate with, network advertisers, advertising agencies, analytics service providers and other vendors to give us insight into the traffic on the ITRadiant website; this includes what pages were viewed and any actions taken while on the site. This partnership also allows us to show our ads on other websites, mobile apps and other online platforms; as well as provide us information about how our website is being used and how effective our advertisements are.

Our service providers may gather data about your visits to and activities on the ITRadiant website and other websites or services. They may also set and access their own tracking technologies (like cookies and web beacons) on your device, which they could use to show you targeted ads.

Any of the information we collect from the website may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To send periodic emails.  The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

 Do we use cookies?

Yes. Cookies are tiny pieces of data that a website or its service provider can transfer to your computer’s hard drive by way of your web browser (if you permit it) which allows the sites or service providers systems to recognize your browser and remember certain information. We utilize cookies to comprehend and store your preferences for future visits.

How is my personal data protected?

We have taken the necessary steps to protect your Personal Data from accidental loss and any unauthorized access, use, or disclosure. The data associated with you is stored in a secure data centre with limited access and proper surveillance. Although we do our best to ensure the security of your information, it is not possible to guarantee that our security measures will prevent all unauthorized access.

Where is my personal information stored?

ITRadiant, situated in the US, could save Personal Data on computers located away from your native country. To process your Personal Data, ITRadiant has a data protection agreement with any third-party they use.

Do we disclose any information to outside parties?

We do not share your personally identifiable information with external entities. Exceptions are made for third parties that help us manage our website, run our business, or offer you services; these third parties are only allowed to keep this data private. We may also disclose your information if it is necessary to comply with the law, abide by our policies and regulations, or protect ourselves and/or others’ rights, property and safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How may I correct, amend, or delete my Personal data, or update my preferences?

If you require any changes to your data or want it removed, please reach out to us at privacy@itradiant.com. If you don’t wish to receive news of our products or services, please update your account settings and/or use the “unsubscribe” option included in any communication we send you. 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By visiting our website, you agree to abide by the privacy policy. We will request your consent before collecting any data from the site. When we need your details to provide a service, you agree to provide us with your contact information to allow us to do so.