SAP AMS & Managed Care Services
Support for SAP after go-live, around the clock. Our AMS team handles incidents, changes, monitoring, integrations, Fiori and releases under agreed SLAs, so your SAP system stays stable and keeps improving.
What SAP AMS covers
Go-live is the start of running SAP, not the end of the project. Users need help, processes change, patches arrive and interfaces fail at awkward hours.
Our SAP AMS (Application Management Services) and Managed Services take on that work for SAP ECC, SAP S/4HANA and SAP Cloud ERP. We keep the system stable, fix issues quickly, and make steady improvements, so your own team can spend more time on new projects.
Common problems after go-live
- Rising IT running costs for an in-house SAP support team
- Gaps in specialist skills, for niche modules or newer SAP technology
- Reactive support that only acts once something has broken
- Keeping up with SAP releases and patches
- Compliance requirements such as GDPR or FDA 21 CFR Part 11
- No time for improvements, because day-to-day issues take priority
Our AMS takes over routine SAP operations, watches system health, keeps security up to date and makes regular improvements. That gives your team room to work on new projects instead of maintenance.
Better uptime and a lower cost of running SAP
Good AMS pays for itself in two ways: fewer disruptions for the business, and lower support costs than an in-house team.
Fewer disruptions
Monitoring catches many problems before users notice them, and when something does break, it gets fixed faster. Over time we also spot processes that can be simplified or automated.
Your own IT staff spend less time on tickets and more on projects that matter to the business.
Predictable costs
Support becomes a fixed, predictable operating cost. A shared team with specialist skills costs less than hiring, training and keeping a full in-house SAP support team.
We also keep an eye on SAP licenses and infrastructure (especially for cloud deployments) and prevent issues before they turn into downtime or emergency fixes.
Core AMS services
Post-Production Hypercare
SAP User Maintenance
Incident Management
Change Management
Problem Management
Request Fulfilment
What our AMS team takes care of
Support is proactive, not just break-fix. For regulated industries such as pharma and manufacturing, compliance (GxP, FDA 21 CFR Part 11) is part of how we work. Our global delivery model gives you 24/7 coverage across time zones.
Application support
L1, L2 and L3 support across the core SAP modules (FI, CO, SD, MM, PP, QM, PM, HR) and industry solutions, including help for users.
Technical operations
Basis administration, SAP HANA database management, OS and network monitoring, and performance tuning such as ABAP and HANA query optimization.
Security and compliance
Security updates, vulnerability monitoring, patching, role (RBAC) reviews, GRC support and audit preparation.
Enhancements
Small enhancements, configuration changes, master data support and custom reports as your business changes.
Integration monitoring
Monitoring and fixing interfaces on SAP PI/PO, Cloud Integration (CPI) and API Management, so data keeps moving between systems.
Cloud operations
Running SAP S/4HANA Cloud (public and private edition) and RISE with SAP, plus the hyperscaler infrastructure underneath on AWS, Azure or Google Cloud.
Releases and upgrades
Planning and applying Support Package Stacks (SPS), Feature Package Stacks (FPS), EHP and S/4HANA version upgrades with as little disruption as possible.
Using new SAP capabilities
Advice on adopting SAP BTP services, AI and IoT where they make a real difference to your processes.
Before and around AMS
SAP S/4HANA implementation
We can support the system we implement, from hypercare onward.
Learn more →Brownfield conversion
Moving from ECC to S/4HANA, with AMS continuing after cutover.
Learn more →SAP BTP
Clean-core extensions and integrations that we also support.
Learn more →Private & public cloud
SAP on AWS, Azure or Google Cloud, and RISE with SAP.
Learn more →What happens to a ticket
- 1LoggedBy users, monitoring alerts or email, in one tool.
- 2PrioritizedSeverity sets the response and resolution SLA.
- 3ResolvedBy the right L1, L2 or L3 specialist.
- 4Root causeRecurring issues get a permanent fix.
- 5Reviewed monthlyTrends, SLA results and improvement ideas.
Why ITRadiant for SAP AMS
Many AMS contracts only close tickets. We also make the system better over time.
- Improvement built in: each month we look at recurring tickets and fix the cause, not just the symptom.
- Industry knowledge: we support pharma and manufacturing companies where GxP and validation matter.
- Clean core: enhancements stay upgrade-safe, using SAP BTP where it makes sense.
- Coverage when you need it: 24/7 support from a global team, under agreed SLAs.
Frequently asked questions
What are SAP AMS services?
SAP Application Management Services (AMS) means a partner runs and supports your SAP applications for you. That covers user support, incidents, changes, monitoring, patches and small enhancements, usually under agreed SLAs.
What does an SAP AMS team do?
It handles tickets within the agreed SLAs, keeps the system healthy, applies patches and updates, makes small changes and enhancements, and reports regularly on service levels and open issues.
What are the benefits of managed care services?
Lower and more predictable support costs than an in-house team, access to specialists across modules and technologies, faster issue resolution and 24/7 coverage.
What is the difference between AMC and AMS?
An AMC (Annual Maintenance Contract) usually covers fixing defects for a yearly fee. AMS (Application Management Services) is broader: it includes user support, monitoring, changes, enhancements and continuous improvement under SLAs.
How much support does your SAP system need?
Answer seven questions and get an estimate of monthly support hours, the team you would need, the right support model and an indicative monthly cost. It takes about a minute.
- Hours and team: incidents, requests, enhancements and Basis
- Support model: hours bank, fixed fee or ticket-based
- Indicative cost: a monthly range for budgeting
- No sign-up needed: results appear as you answer
Need dependable SAP support after go-live?
Tell us about your system, modules and support hours. We will propose an AMS model and SLAs that fit.
