Customer Konnect: Customer Portal
A self-service portal where your customers manage accounts, orders, support tickets, invoices and payments, connected to your CRM, ERP and billing systems.
Give customers answers without the wait
Customers expect to find information and solve simple problems themselves, at any time. When that means calling support or waiting for an email, they get frustrated and your team gets overloaded.
Customer Konnect brings account details, orders, support and billing together in one portal. Customers help themselves, and your team spends less time on routine requests.
Problems it solves
- Customer data split across CRM, ERP and support tools
- Too many routine requests handled by people
- Slow, inconsistent answers
- Little insight into how customers use your services
Main features
- Account management: customers manage profiles, subscriptions, order history and preferences securely.
- Ticketing and support: customers raise and track requests, with automated workflows, SLA tracking and AI-assisted replies.
- Billing and payments: real-time invoices, online payment and configurable billing cycles, with fewer reconciliation errors.
- AI search: customers find answers in your knowledge base without opening a ticket.
- Integration: an API-first design that connects with CRM, ERP and other tools, so data stays in sync.
How it is built
- Responsive design for desktop, tablet and phone
- A modular microservices architecture that scales with you
- Real-time data sync with your back-end systems
- Workflow automation and personalization
- Strong security to protect customer data
- Ongoing support and improvements from our team
What you get
- Lower support costs as more customers help themselves
- Happier customers, with 24/7 access and faster answers
- Better reporting on customer activity
- Higher retention
- A platform that grows with your business
Why Customer Konnect from ITRadiant
We connect the portal to the systems where your customer data really lives.
- CRM and ERP know-how: we work with Salesforce, SAP and other platforms every day
- Your brand, your processes: layout, branding and workflows are configured to fit your business
- Security first: encryption, access controls and regular reviews of who can see what
- One team: we implement, integrate and support the portal
Frequently asked questions
What makes Customer Konnect different?
It combines account management, support, billing and AI search in one portal, with personalized dashboards and integration with your CRM and ERP.
How does it improve customer engagement?
Customers get real-time updates, can contact you through the portal and solve many issues themselves, whenever it suits them.
Can it be customized?
Yes. Layout, branding and functionality can be adapted to your needs and processes.
How is customer data protected?
With encryption, secure access controls and regular audits, in line with common industry standards.
How is it priced?
Pricing depends on the number of users, modules and integrations. We will give you a quote after understanding your requirements.
Is your support team answering the same questions every day?
Book a demo and see how Customer Konnect lets customers find answers, track orders and pay invoices on their own.
