AMS & Managed Care Services
Don't get behind, outsource your grind.
SAP AMS & Managed Services
Outsource your Support services. Our care is your Independence.
In the complex landscape of modern enterprise, a successful SAP implementation is merely the beginning. Sustaining peak performance, ensuring continuous innovation, and maintaining system integrity require specialized expertise and proactive management.
ITRadiant comprehensive SAP AMS (Application Management Services) and Managed Services portfolio is meticulously designed to optimize your SAP landscape post-go-live, whether you operate on SAP ECC, SAP S/4HANA, or Cloud ERP editions.
We empower organizations to maximize their SAP investment, ensuring system stability, driving continuous improvement, and freeing internal resources for strategic initiatives, thereby cementing your digital transformation journey.
The missing piece in your business puzzle. SAP makes it click.
Do you want to lower your TCO while still getting the full benefits of SAP?
Onboard us to support your SAP system and get the most out of your investment.
Do you need round-the-clock support services to address unexpected issues?
We support your SAP systems in all four US time zones to address any technical issues you face.
Do you want to continue business processes without interruptions?
Our skills and proficiency allow you to continue operations even when technical system freezes.
Are you looking for a supervision specialist that monitors all SAP variations?
Allow us to analyze the entire SAP ecosystem to check application performance.
Is your system safe from unauthorized access?
We do identity verifications, audits, and enhanced data encryptions to protect your system.
Navigating Post-Implementation Complexities: Challenges We Address
The journey after an SAP go-live often presents its own set of challenges. Organizations frequently grapple with escalating internal IT operational costs, a scarcity of specialized SAP expertise for niche modules or emerging technologies, and a reactive support model that leads to avoidable downtime.
Keeping pace with SAP’s rapid innovation cycles, applying necessary patches, and ensuring ongoing compliance with evolving regulations (like GDPR or FDA CFR Part 11) can strain internal teams. Furthermore, optimizing an existing SAP footprint for continuous value extraction often takes a backseat to day-to-day operations.
ITRadiant AMS and Managed Services directly confront these complexities. We provide a proactive, outcome-driven partnership that extends beyond mere break-fix support.
Our services are designed to offload the burden of routine SAP operations, ensuring system health, enhancing security posture, and fostering continuous improvement. This allows your internal teams to pivot from maintenance to strategic innovation, driving greater business value from your SAP ecosystem.
Achieving Measurable ROI and Lowered TCO with Proactive Management
Engaging ITRadiant for SAP AMS and Managed Services is a strategic decision that delivers significant Return on Investment (ROI) and drastically reduces Total Cost of Ownership (TCO).
Accelerated ROI: Our proactive approach ensures higher system uptime and optimized performance, directly impacting business continuity and productivity. Faster issue resolution minimizes operational disruptions, while continuous monitoring and analysis identify opportunities for process optimization and automation, driving direct business value.
By freeing your internal IT resources from routine tasks, they can focus on strategic initiatives that directly contribute to revenue growth and competitive advantage.
Lowered TCO: We transform unpredictable operational costs into a predictable, OpEx-friendly model. By leveraging our shared services model, specialized expertise, and advanced tools, you reduce expenses associated with staffing, training, and maintaining in-house SAP support teams.
Our efficient management of SAP licenses, infrastructure (especially for cloud deployments), and proactive issue prevention avoids costly downtime and emergency fixes. This holistic approach ensures your SAP investment delivers maximum long-term value at a minimized cost.
ITRadiant Unparalleled Expertise: Technical Deliverables & USPs
ITRadiant distinct differentiators and comprehensive technical capabilities position us as your premier SAP AMS and Managed Services partner:
Our engagement extends far beyond basic support; we offer an “Evolutionary AMS” model focused on continuous improvement and innovation. We provide proactive, not just reactive, support, anticipating issues before they impact operations.
Our deep industry-specific expertise, particularly in highly regulated sectors like Pharma and Manufacturing, ensures compliance (e.g., GxP, FDA CFR Part 11) is embedded in our service delivery. Leveraging a flexible global delivery model, we provide cost-efficient, 24/7 support, ensuring seamless operations across time zones.
Core Technical Deliverables
- Comprehensive Application Support: We provide multi-tiered (L1/L2/L3) support across all core SAP modules (FI, CO, SD, MM, PP, QM, PM, HR) and industry solutions, ensuring functional continuity and user enablement.
- Robust Technical Operations: Our services include Basis administration, cutting-edge SAP HANA database management, operating system and network monitoring, and proactive performance tuning (e.g., ABAP optimization, HANA query optimization) to maintain system health and responsiveness.
- Security & Compliance Management: We implement ongoing security upgrades, continuous vulnerability monitoring, patch management, and rigorous role-based access control (RBAC) reviews. Our expertise extends to GRC (Governance, Risk, and Compliance) support and ensuring audit-readiness for critical regulatory frameworks.
- Functional Enhancement & Optimization: Beyond break-fix, we manage minor enhancements, configuration changes, master data support, and develop custom reports to adapt your system to evolving business needs.
- Integration Monitoring & Support: Proactive monitoring and issue resolution for all interfaces, including SAP Process Integration/Orchestration (PI/PO), Cloud Platform Integration (CPI), and API Management, ensuring seamless data flow across your landscape.
- Cloud Operations & Hyper scaler Management: Specialized expertise in managing SAP S/4HANA Cloud (Public & Private Editions), RISE with SAP environments, and underlying hyper scaler infrastructure (AWS, Azure, GCP), optimizing cloud resource utilization.
- Release & Upgrade Management: We meticulously plan and execute SAP Support Pack Stack (SPS) updates, Feature Pack Stack (FPS) deployments, and EHP/S/4HANA version upgrades, minimizing disruption and ensuring access to the latest innovations.
- Innovation Adoption & BTP Integration: We guide clients on strategically adopting new SAP Business Technology Platform (BTP) services, embedding AI/ML capabilities, and integrating IoT solutions to extend functionality and drive continuous process innovation.
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What We Do & How we Do?
AMS engagement follows four phases: Transition, Stabilization, Operations and Closure.
At ITRadiant, we leverage the best practice methodologies, and expertise of our seasoned engineers. Our process begins with corrective care, which progresses to adaptive, preventive, and impeccable technical and functional support services. We assist you to optimize your operational and infrastructural costs thereby sustaining operations at a lower cost with scalability, reliability, and flexibility. Our global services available round the clock, across different geographies has you all covered.
Based on industry best practices, our deployments are proven, and have a process-centric approach. Our extensive industry and technical expertise, dedication to steady improvement in service delivery calibre, and a computable performance evaluation structure; allows our customers to focus on business-building fundamental capabilities, while deputing its management to us.
By aligning our resources and SAP strategies, we ensure cost benefits, and mitigated risks. In short,
we help you to improve all your business-related processes thereby reaping increased ROI benefits.
AMS & Managed Care Services
Imagine. Innovate. Integrate. Run Better with SAP
SAP Implementation
We excel at bringing your vision to life.
SAP Upgrade and Migration
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AMS & Managed Care Services
Don't get behind, outsource your grind.
Business Process Re-engineering
A world of possibilities through re-engineering.
Why Us?
We are passionate about opportunities to solve complex business challenges. Our clients choose us because we deliver unrivalled solutions, exceptional services, training, and some of the best and competitive value in the industry.
- Fixed Time & Cost: We deliver projects on fixed costs & fixed time model.
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Rapid Deployments: We extensively pre-configure our solutions and define clear methodologies. -
Industry Expertise: We provide best-in-class industry specific expert consultations. -
Business Acumen: We help you drive relevance and credibility.
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Our Portfolio
We oversee our portfolio, striving to provide long-term, lasting gains to those we serve and making an impact with our actions.
