Client:
Leading end-to-end global supply chain solutions and e-Commerce provider to many of world’s greatest brands across a diverse range of industries.

Scope: 
Complete end-to-end SAP AMS service, assist SAP Application Users in North America, Europe and APAC covering 10 countries, with high levels of complexity in terms of locations, users, approx. value etc.

Highlights:

  • Successful customized transactions of more than 90%
  • SLA adherence guidelines and procedures outlined 
  • Enhanced business experience
  • Perform detailed analysis of issue reported and provide appropriate system solutions
  • Handling changes and high priority issues with ease
Share